CENTRAL INDUSTRIAL SECURITY FORCE

CITIZEN'S CHARTER

INTRODUCTION

We are one of the specialized Central Para-military Forces of India under Ministry of Home Affairs. We came into existence in the year 1969 with a meagre strength of about 3000 men for providing security to Public Sector Undertakings (PSUs) and Government Installations. Today we have grown up to a strength of about 1, 43,387 officers and men as on 1st Sep 2018 and taken up a multi faceted role in the field of internal security which includes Airport Security, Security of Government Building, Monument Security, Disaster Management, VIP Security and security of critical installations like Delhi Metro in addition to our traditional role of providing industrial security. Currently we are providing security to 344 units including 61 domestic and international airports spread all over the country.

We also have a Fire Wing which looks after the fire protection and fire prevention services of 102 units with a strength of about 7716 well trained man power.

Hitherto our services were only available to Government Organisations and PSUs but by amendment in CISF Act the Government of India has permitted us to offer Consultancy Services in the field of Security and Fire Protection to public as well as private sector. Accordingly we have a Consultancy Wing located at our Force Head Quarters, which is ISO 9001: 2008 certified and offers its Consultancy Services to both the Government and the Non Government Organizations.

Our Head Quarter is located at 13, CGO Complex, Lodhi Road, New Delhi and is headed by Director General. We are further organised into following sectors as per details given below:

Airport Sector : Head Quarter at New Delhi
Central Sector: Head Quarter at Bhilai
DOS & DAE Sector : Head Quarter at New Delhi
East Sector: Head Quarter at Ranchi
NCR Sector: Head Quarter at New Delhi
North Eastern Sector: Head Quarter at Guwahati
North Sector: Head Quarter at New Delhi
South East Sector: Head Quarter at Kolkatta
South Sector: Head Quarter at Chennai
West Sector : Head Quarter at Mumbai

We are further divided into Zones headed by Deputy Inspectors General to supervise our field units.

We have seven (07) Training institutions in our fold i.e. National Industrial Security Academy (NISA) at Hyderabad (Telangana) and six Recruit Training Centres at Arakonam (Tamilnadu), Barwaha (Madhya Pradesh), Bhilai (Madhya Pradesh), Deoli (Rajasthan), Behror (Rajasthan) & Mundali (Orissa) to look after our needs of providing a well trained and qualified manpower for our services.

We have one Fire Service Training Institute (FSTI) co-located at Hyderabad with NISA. This Training Institute also specializes in training on Disaster Management and houses state of the art training facility on Disaster Management.

We have 12 Reserve Battalions, to cater for our urgent need of trained manpower.

This citizen's charter is our effort to improve our responsiveness to the needs of our stakeholders and citizens and to continuously improve our services as per their expectation.

OUR VISION

“PREMIER FORCE SECURING THE NATION’S CRITICAL INFRASTRUCTURE AND ASSETS”

OUR MISSION

“TO CONSISTENTLY UPGRADE SKILLS AND DEVELOP CORE COMPETENCIES TO PROTECT AND SECURE THE NATION’S CRITICAL INFRASTRUCTURE AND ASSETS THROUGH OPTIMAL UTILIZATION OF HUMAN RESOURCES AND MODERN TECHNOLOGY”

OUR STAKEHOLDERS: OUR ACTIVITIES: SERVICES OFFERRED BY US:

The CISF provides security cover to 344 industrial units including 63 domestic and international airports located all over India in several Sectors of Indian economy like:

In addition we also provide following services:

IF YOU ARE INTERESTED IN US:

If you are interested in us for our induction in your premises or if you want our Consultancy Services please send your request to the following address:

For induction of CISF

Joint Secretary (Police-II)
Ministry of Home Affairs
North Block, New Delhi - 110001

For consultancy services

Director General/CISF, CISF HQrs
Block 13, CGO Complex, Lodhi Road
New Delhi-110003
E-Mail : rnd-consy@cisf.gov.in
Ph. No: 011-24362866

You may also contact us on the following telephone numbers:
Ph. No: 011-24361125,011-24307701;
FAX : 011-24361202
OR
Write to us though e-mail:
Our e-mail id: dcpro@cisf.gov.in fhqr-control@cisf.gov.in
IF YOU HAVE ANY COMPLAINT:

If you have any complaint about our services or want any clarification or aggrieved by the conduct of any of our officers or men you are welcome to meet us in person or write to us. Our Head Quarters and Offices work from 0930 hrs to 1800 hrs on all week days excluding Gazetted Holidays. Your feedbacks are valuable for us in serving our clients and public better.
We have set up a nationwide Public Grievance Redressal Mechanism having our offices as given below:

I. List of Grievance Redressal Officers:

LEVEL NODAL OFFICER CONTROLLING OFFICER
Directorate General AIG/Welfare Director General
Sector HQrs DIG/Sector HQrs (click on the concerned sector from the above links) IG/Sector HQrs (click on the concerned sector from the above links)
Zonal HQrs AIG/Zonal HQrs (click on the concerned sector under which zone falls from the above links) DIG/Zonal HQrs (click on the concerned sector under which zone falls from the above links)
Training Institutions Commandant (Adm) /Vice- Principal (click on the concerned sector under which training institution falls from the above links) Director/Principal (click on the concerned sector under which training institution falls from the above links)
Reserve Battalions Commandant (2 I/C) (click on the concerned reserve battalion from the above links) Sr. Commandant (I/C of the battalion) (click on the concerned reserve battalion from the above links)
CISF field Units Commandant, if the unit is headed by DIG (click on the concerned sector under which the unit falls from the above links) DIG of the concerned unit (click on the concerned sector under which the unit falls from the above links)
Dy. Comdt. or 2I/C if the unit is headed by the Comdt (click on the concerned sector under which the unit falls from the above links) Commandant of the concerned unit (click on the concerned sector under which the unit falls from the above links)
2 I/C in case of remaining units (click on the concerned sector under which the unit falls from the above links) Unit Commander (click on the concerned sector under which the unit falls from the above links)

II. You may also contact our Public Relation Officer whose address and contact numbers are given below:

AIG/PR Cell
CISF Head Quarters, 13 CGO Complex,
Lodhi Road, New Delhi, PIN: 110003
Phone No. 011- 24307729
Fax No. 011-24361202
e-mail: dcpro@cisf.gov.in

III. If you are not satisfied by response of our Grievance Redressal Officers you may also address your complaint to the following officer:

IG/Pers and Chief Vigilance Officer, CISF
Directorate General CISF HQrs
Block 13, CGO Complex
Lodhi Road, New Delhi - 110003
Phone No: 011-24367502
e-mail id: ighqrs@cisf.gov.in

IV. If you are still not satisfied by our response and reply you may also write to:

CENTRAL VIGILANCE COMMISSION
SATARKTA BHAWAN, BLOCK 'A' GPO COMPLEX, INA
NEW DELHI-110 023.