CENTRAL INDUSTRIAL SECURITY FORCE

CITIZEN’S CHARTER

INTRODUCTION

CISF is one of the specialized Central Para-military Forces of India under Ministry of Home Affairs. It came into existence in the year 1969 with a meagre strength of about 3000 personnel for providing security to Public Sector Undertakings (PSUs) and Government Installations. CISF has taken up a multi faceted role in the field of internal security which includes Airport Security, Security of Govemment Building, Monument Security, Disaster Management, VIP Security and security of critical installations like Delhi Metro in addition to its traditional role of providing industrial security. The present strength is 1,64,462 officers and personnel and it provides security to 354 units including 65 domestic and international airports spread all over the country. CISF also gives security cover to I I installations in the Private Sector after being mandated by the Central Government in the year 2009.


CISF has a specialised Fire Wing which looks after the fire protection and fire prevention services of 108 units with a strength of about 8601 well trained man power.


Hitherto the services of CISF were only available to Govemment Organisations and PSUs but through an amendment in the CISF Act, the Govemment of India has permitted CISF to offer Consultancy Services in the field of Security and Fire Protection to public as well as private sector. Accordingly, the Consultancy Wing of the force is located at Force Head Quarters, which is ISO 9001: 2015 certified and offers Consultancy Services to both the Govemment and the Non Government Organizations.


CISF Head Quarters is located at Block no. 13, CGO Complex, Lodhi Road, New Delhi. The force is headed by the Director General. It is further organised into eleven sectors headed by Sector Inspectors General as per details given below:-

  • Eastem Sector Head Quarter at Ranchi
  • North Sector Head Quarter at New Delhi
  • Western Sector Head Quarter at Mumbai
  • South Sector Head Quarter at Chennai
  • North Eastem Sector Head Quarter at Guwahati
  • Airport Sector-I Head Quarter at New Delhi
  • Airport Sector – II Head Quarter at Bangalore
  • NCR Sector Head Quarter at New Delhi
  • North Eastem Sector-Il Head Quarter at Kolkata
  • Central Sector Head Quarter at Bhilai
  • DAE & DOS Sector Head Quarter at New Delhi

The Sectors are further divided into twenty Zones headed by Deputy Inspectors General to supervise the field units.

CISF has nine Training institutions in its fold. They are as follows:-

  • National Industrial Security Academy (NISA) at Hyderabad (Telangana)
  • Six Recruit Training Centres at Arakkonam (Tamilnadu), Barwaha (Madhya Pradesh), Bhilai (Madhya Pradesh), Deoli (Rajasthan), Behror (Rajasthan) & Mundali (Odisha) to look after the needs of the organization to provide well trained and qualified manpower for services.
  • One Fire Service Training Institute (FSTI) is co-located at Hyderabad with NISA. This Training Institute houses state of the art training facility on Disaster Management and specializes in imparting training on Disaster Management.
  • A Dog Training School at Ranchi, Jharkhand.

CISF has twelve Reserve Battalions, to cater the urgent needs of trained manpower for various duties

This citizen’s charter is an effort to improve responsiveness of the force to the needs of the citizens & stakeholders and to continuously improve the services rendered by the Force as per their expectation.
VISION

“To be a premier multifaceted force upholding intemal security and securing the Nation’s critical infrastructure and assets”


MISSION

“To realise the organisation’s vision in a cost effective manner through optimal utilization of resources, constantly upgrading skills and developing core competencies, adopting state-of-the-art technologies and providing holistic security solutions”


STAKEHOLDERS:
  • Ministries / Departments of the Central Government
  • Public Sector Undertakings and Joint Sector Undertakings
  • State Government Undertakings and Private Sector Establishments
  • Consortiums, Administrators, etc of the Airports, Govemment Buildings, Monuments, Metro, Museums etc.
  • Contractors, Labourers, Businessmen, Visitors, other stakeholders, Passengers, Tourists, etc coming to the premises guarded by CISF.
  • Consultancy Clients – Private sector, Govt. organisations
  • Protectees of Special Security Group ofCISF
  • Election Commission and State Govemments during elections
  • Central & State Govemments during Intemal Security duties
  • Other members of Public who come into our contact at various locations of our operation/duties.
ACTIVITIES:
  • Security to Public Sector Undertakings, Sensitive Government Installations or buildings
  • Fire Protection Services to Public Sector Undertakings, Sensitive Government Installations or buildings
  • Protection of VIPs
  • Internal Security Duties
  • Training on Security, Fire & Disaster Management
  • Consultancy services in fields of security and fire protection to private and public sector organisations, Govemment Departments.
SERVICES OFFERRED BY US:

The CISF provides security cover to 354 industrial units including 65 domestic and international airports located all over India. The sectors include:-

  • Atomic Power Plants,
  • Space Installations,
  • Defence Production Units,
  • Mints/Note Presses
  • Oil Fields and Refineries,
  • Major Ports,
  • Heavy Engineering,
  • Steel Plants,
  • Fertilizer units,
  • Airports
  • Hydro electric / Thermal power plants / Power Plants
  • Delhi Metro
  • Important Govt. Buildings in Delhi
  • Heritage Monuments – Taj Mahal, Red Fort
  • Museums
  • Mines – coal & iron.
  • Private Sector Establishments
In addition we also provide following services:
  • Fire prevention and protection
  • Internal Security Duties and security during Elections on the instructions of Min. of Home Affairs (GOI)
  • Search and Rescue duties in disaster hit areas as per Govt instructions
  • VIP security through Special Security Group (SSG)
  • Training to govt departments on Security, Fire Protection and Disaster Management
IF YOU ARE INTERESTED FOR INDUCTION/CONSULTANCY :

If you are interested for CISF induction in your premises or if you want CISF Consultancy Services please send your request to the following address:-
(I). For induction of CISF:-
Joint Secretary (Police-II)
Ministry of Home Affairs
North Block, New Delhi – 110001
(II). For consultancy services:-
Director General/CISF,
CISF HQrs Block 13, CGO Complex,
Lodhi Road, New Delhi-110003
E-Mail : rnd-consy@cisf.gov.in
Ph. No: 011-24361040 / 011-24307726

7. IF YOU HAVE ANY COMPLAINT:

If you have any complaint about the services of CISF or want any clarification or are aggrieved by the conduct of any of the officers or personnel you are welcome to meet officers in person or write to us.

Working hours/timing of Head Quarters : from 0930 hrs to 1800 hrs on all week and offices days excluding Gazetted Holidays

Your feedback is valuable for serving the public & clients better. CISF has a nationwide Public Grievance Redressal Mechanism with offices as given below:

  • CISF Directorate General, New Delh
  • Eastem Sector Head Quarter at Ranchi
  • North Sector Head Quarter at New Delhi
  • Western Sector Head Quarter at Mumbai
  • South Sector Head Quarter at Chennai
  • North Eastem Sector Head Quarter at Guwahati
  • Airport Sector-I Head Quarter at New Delhi
  • Airport Sector – II Head Quarter at Bangalore
  • NCR Sector Head Quarter at New Delhi
  • North Eastem Sector-Il Head Quarter at Kolkata
  • Central Sector Head Quarter at Bhilai
  • DAE & DOS Sector Head Quarter at New Delhi
  • Reserve Batallion / Training Institutions
I. LIST OF GRIEVANCE REDRESSAL OFFICERS:
LEVEL NODAL OFFICER CONTROLLING OFFICER
Directorate General DIG/Welfare Director General
ADG Office DIG/ADG Office ADG / ADsG Office
Sector HOrs DIG/Sector HQrs IG/Sector HOrs
Zonal HQrs AlG/Zonal HQrs DIG/Zonal HQrs
Training Institutions Commandant (Adm) /Vice- Principal Director/Principal
Reserve Battalions Commandant (2 I/C) Sr. Commandant (I/C of the battalion)
CISF field Units Commandant, if the unit is headed by DIG DIG of the concerned unit
Dy. Comdt. or 2I/C if the unit is headed by the Comdt Commandant of the concerned unit
2 I/C in case of remaining units Unit Commander

Note:- For contact details you may visit our website i.e. www.cisf.gov.in

II. You may also contact our Public Relation Officer whose address and contact numbers are given below:

Asstt. Inspector General /PRO,
CISF Head Quarters, Block 13
CGO Complex, Lodhi Road,
New Delhi – 110003
Phone No. 011- 24307729,Fax No. 011-24361202
e-mail: dcpro[at]cisf[dot]gov[dot]in

III. If you are not satisfied by response of our Grievance Redressal Officers you may also address your complaint to the following officer:

IG/Pers and Chief Vigilance Officer,
CISF Head Quarters, Block 13,
CGO Complex, Lodhi Road,
New Delhi – 110003
Phone No: 011-24367502 & 24307703,
Fax No. 011-24361202, email id: igpers[at]cisf[dot]gov[dot]in

IV. If you are still not satisfied by our response and reply you may also write to:

Central Vigilance Commission
Satarkta Bhawan, Block ‘A’
GPO Complex, INA, New Delhi -110023.